Privacy Policy

This Privacy Policy describes how Nickel Technology Inc. ("Nickel," "we," “us,” or "our") processes personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including, as applicable, our website, social media pages, marketing activities, live events, and other activities described herein—collectively, the “Service”). Nickel may provide additional or supplemental privacy policies to individuals for specific products or services offered at the time we collect personal information.

Nickel provides a complete payment solution for high growth materials sellers to manage trade billing and collect payments. This Privacy Policy does not apply to information processed on behalf of our business customers (such as businesses and other organizations) while providing the Nickel platform to them. Our use of information processed on behalf of our business customers may be governed by our agreements with such customers. If you have concerns regarding your personal information processed on behalf of a business customer, please direct your concerns to that enterprise customer.

Our websites, products, and services are designed for enterprise customers and their representatives. We do not offer products or services for use by individuals for their personal, family, or household purposes. Accordingly, we treat all personal information we collect as pertaining to individuals in their capacities as representatives of the relevant enterprise and not in their individual capacities.

Index

Personal information we collect

Information you provide to us

Personal information you may provide to us through the Service or otherwise includes:

Contact data: Your first and last name, salutation, email address, billing and mailing addresses, professional title and company name, and phone number.
Demographic data: Your city, state, country of residence, postal code, and age.
Communications data: Information from our exchanges with you (for example, when you contact us through the Service or social media).
Marketing data: Your preferences for receiving our marketing communications and details about your engagement with them.
Other data: Any other information not specifically listed here that we use as described in this Privacy Policy or as disclosed at the time of collection.

Third-party sources

We may combine personal information you provide with information obtained from other sources, such as:

Public sources (government agencies, public records, social media platforms, and other publicly available sources).
Private sources (data providers, social media platforms, and data licensors).
Our affiliate partners (affiliate network providers, publishers, influencers, and promoters participating in our paid affiliate programs).
Marketing partners (joint marketing partners and event co-sponsors).

Automatic data collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interactions over time with the Service, our communications, and other online services, including:

Device data: Operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including those used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location (city, state, or geographic area).
Online activity data: Pages or screens viewed, time spent on pages or screens, the website visited before accessing the Service, navigation paths between pages, access times and duration, and interactions with our emails (such as opening emails or clicking links).
General location data: Collected when you authorize the Service to access your device’s location.
Communication interaction data: Your interactions with our email, text, or other communications (for example, whether you open and/or forward emails) – this may include the use of pixel tags (clear GIFs) embedded invisibly in our emails.

Cookies and similar technologies

Some of the automatic collection described above is facilitated by the following technologies:

Cookies: Small text files that websites store on user devices. They allow web servers to record users’ browsing activities and remember submissions, preferences, and login status. Our sites use “session cookies” (deleted when a session ends), “persistent cookies” (remain longer), as well as both “first party” and “third party” cookies.
Local storage technologies: Such as HTML5, which provide similar functionality to cookies and can store larger amounts of data on your device outside of your browser.
Web beacons: Also known as pixel tags or clear GIFs, used to indicate that a webpage or email was accessed or that certain content was viewed or clicked.
Session-replay technologies: For example, FullStory records users’ interactions (clicks, mobile app touches, mouse movements, scrolls, and keystrokes) to help diagnose usability problems and identify areas for improvement. Learn more about FullStory’s Privacy Policy and opt-out of session recording here.

How we use your personal information

We may use your personal information for the following purposes or as described at the time of collection:

Service delivery and operations

We may use your personal information to:

Provide, operate, and improve the Service and our business.
Personalize the Service (for example, by remembering devices from which you have logged in and preserving your selections and preferences).
Communicate with you about the Service by sending announcements, updates, security alerts, support, and administrative messages.
Inform you about events or contests in which you participate.
Understand your needs and interests to personalize your experience with the Service and our communications.
Provide support and respond to your requests, questions, and feedback.

Research and development

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business, as well as to develop new products and services. In doing so, we may aggregate, de-identify, or anonymize your personal information by removing details that could identify you personally.

Marketing

We and our service providers may send you direct marketing communications, which may be personalized based on your interests and needs. You may opt out of receiving marketing-related communications as described below.

Service improvement and analytics

We may use your personal information to analyze how you use the Service, improve the Service and our business, understand user activity (for example, which pages are most and least visited and how visitors navigate the Service), and develop new products and services.

Compliance and protection

We may use your personal information to:

Comply with applicable laws, lawful requests, and legal processes (for example, in response to subpoenas or government inquiries).
Protect the rights, privacy, safety, or property of you, us, or others (including by making or defending legal claims).
Audit our internal processes for compliance with legal, contractual, or internal policy requirements.
Enforce the terms and conditions governing the Service.
Prevent, detect, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

With your consent

In some cases, we may specifically ask for your consent to collect, use, or share your personal information when required by law.

Cookies and similar technologies (Usage)

In addition to the uses described above, cookies and similar technologies may be used for:

Technical operation: Ensuring the Service functions properly.
Functionality: Enhancing the performance and features of our services.
Analytics: Understanding user activity on the Service (for example, which pages are most and least visited and how visitors navigate) and monitoring interactions with our emails. For instance, we use Google Analytics for this purpose.

How we share your personal information

We may share your personal information with the following parties as described in this Privacy Policy, other notices, or at the time of collection:

Affiliates: Our corporate parent, subsidiaries, and affiliates.
Service providers: Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, IT, customer support, email delivery, marketing, consumer research, and website analytics).
Professional advisors: Lawyers, auditors, bankers, and insurers, as necessary.
Authorities and others: Law enforcement, government authorities, or private parties when required in good faith for compliance or protection purposes.
Business transferees: In connection with actual or prospective business transactions (for example, investments, financing, public stock offerings, mergers, acquisitions, or the sale/transfer of assets), we may disclose personal information to prospective counterparties and their advisors. Personal information may also be disclosed to an acquirer, successor, or assignee of Nickel in the event of a merger, acquisition, sale of assets, insolvency, bankruptcy, or receivership.

Your choices

Opt-out of communications

You may opt out of marketing-related emails by following the unsubscribe instructions at the bottom of our emails or by contacting us. Please note that even if you opt out of marketing emails, you may still receive service-related and other non-marketing communications.

Cookies

Most browsers allow you to remove or reject cookies. To do so, follow your browser’s settings. Many browsers accept cookies by default until you change these settings. Disabling cookies may cause the Service to function improperly. For more information about cookies—such as viewing, managing, and deleting them—visit All About Cookies. You can also configure your device to block images from loading in order to prevent web beacons from functioning.

Blocking images/clear GIFs

Most browsers and devices allow you to configure settings to prevent images from loading. Refer to your browser or device settings for instructions.

Do Not Track

Some Internet browsers can send “Do Not Track” signals to online services. At this time, we do not respond to “Do Not Track” signals. For more information about Do Not Track, visit All About DNT.

Declining to provide information

Certain services require personal information for proper functionality. If you do not provide the required or mandatory information, we may not be able to provide those services.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. Additionally, our content may be integrated into web pages or other online services not affiliated with us. These links and integrations do not imply an endorsement or affiliation. We encourage you to review the privacy policies of any third-party websites, mobile applications, or online services you use.

Security

We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, since security risk is inherent in all internet and information technologies, we cannot guarantee the absolute security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Consequently, your personal information may be transferred to the United States or other locations where privacy laws may not offer the same level of protection as those in your home jurisdiction.

Children

The Service is not intended for anyone under 18 years of age. If you are a parent or guardian and believe that we have collected personal information from a child in violation of applicable laws, please contact us. Should we learn that personal information was collected from a child without the required parental or guardian consent, we will comply with applicable legal requirements to delete such information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If material changes are made, we will update the effective date and post the revised Privacy Policy on the Service or notify you by other appropriate means. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

How to contact us

Email: help@getnickel.com
Mail: 594 Dean Street, Brooklyn, NY 11238

State privacy rights notice

Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents may request that companies with which they have formed a business relationship (primarily for personal, family, or household purposes) provide the names of third parties to which they have disclosed certain personal information (as defined under the law) during the preceding calendar year for direct marketing purposes, along with the categories of personal information disclosed. To make such a request, please send your inquiry to [EMAIL] and include the statement “Shine the Light Request,” your first and last name, and your mailing address, along with a certification of your California residency. We reserve the right to request additional information to confirm your identity and residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for improperly labeled or incomplete requests.

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