Fraud Protection

Protect every single transaction

Fraudulent charges can delay fulfillment and lead to lost revenue. Nickel makes it easy to protect your business and better serve your customers

Costs as little as 0.25% per transaction

Unlimited coverage for cards and ACH

No annual or per transaction limits

How do I qualify for Fraud Protection?

All Nickel customers qualify for Fraud Protection

What is the cost of Fraud Protection?

Your individual rates will vary depending on a variety of factors. Most customers pay between 0.25 - 0.5% per transaction

Can I only enable Fraud Protection for some payments?

At this time, we do not support partial protection. Fraud Protection can only be enabled or disabled on all your payments.

What payments qualify for fraud protection?

After you turn on fraud protection, all credit card, debit card, ACH, eCheck and bank transfers will be automatically covered

Are there any protection limits?

How do I submit a claim?

Simply open the disputed transaction in your Nickel Dashboard and click on Submit Claim

How long do claims take to be approved?

Most fraud claims are approved instantly and processed for reimbursement

How long does it take for me to receive my reimbursements?

Reimbursed payments are settled back into your bank account and take 1 - 3 days

Fulfill your orders with confidence and in time. Never worry about fraudulent transactions again.